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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Tim Vicchiollo

February 8, 2023

5  out of  5 rating by Tim Vicchiollo
"Sharlene and her staff are knowledgeable, accessible, and responsive. They have taken great care of our personal and business insurance needs for many years."

Michael Johnson

February 8, 2023

5  out of  5 rating by Michael Johnson
"Everyone is always helpful and friendly."

Toni Gilbert

February 2, 2023

5  out of  5 rating by Toni Gilbert
"This team is always very responsive and very helpful! I work in insurance myself and appreciate and acknowledge the excellent customer service I receive from them."

Dan Reagan

January 27, 2023

5  out of  5 rating by Dan Reagan
"We’ve all seen the prime-time ads for insurance companies, but when shopping for insurance do you ever consider the knowledge and experience of the agent? You should. I’ve been a State Farm customer for over 40 years, and to be honest, selected Sharlene Downs agency for convenience when we first moved to Minnesota. Boy were we lucky. You don’t know the quality of an insurance agent until you really need it. I needed Sharlene and her team for a roof and window claim from hail damage. The roof claim was initially denied but Sharlene took pictures from the roofing contractor and advocated for us to get another review. Two days later the claim was approved. More problems with the final payment of depreciation on the window repair, but Sharlene worked her magic again. Sharlene and her team are really the best – knowledgeable, reliable, and outstanding client advocates."

Kent Edeburn

January 5, 2023

5  out of  5 rating by Kent Edeburn
"I’ve been so appreciative of Cam’s quick response to any car insurance related issues I’ve experienced. I highly recommend Sharlene Downs Insurance for quality, timely, and affordable car insurance!"

Mckenzie Johnson

January 3, 2023

5  out of  5 rating by Mckenzie Johnson
"Sharlene and Cam are always so helpful and answer all questions regarding my insurance. They definitely look out for their clients!! Thank you Sharlene and Cam!"

Jimmy Clark

January 2, 2023

5  out of  5 rating by Jimmy Clark
"We have been insured with Sharlene and the Gang for over 20 years. Wonderful service and attention to detail! If you are shopping for an amazing agent and team, look no further."

Ethan Hufendick

December 29, 2022

5  out of  5 rating by Ethan Hufendick
"Great service, very quick in their responses and an excellent experience with Sharlene, Cam, and Mary."

Kwame Adiyia

December 29, 2022

5  out of  5 rating by Kwame Adiyia
"Great agents who look for great coverage that fits your budget and finances. Could not recommend more!"

Katie Otto

December 29, 2022

5  out of  5 rating by Katie Otto
"We have worked with Sharlene’s office for over 20 years now. Never a complaint. They are terrific to work with."

Amber Gracia

December 29, 2022

5  out of  5 rating by Amber Gracia
"We are a 30yr+ State Farm policyholder. Cam and Sharlene are excellent in client service and client advocacy. We appreciate them always looking for ways to optimize our insurance expenses."

Judy Rose Johnson

December 29, 2022

5  out of  5 rating by Judy Rose Johnson
"I insure everything (homes, cars, rental props) through Sharlene Downs and State Farm. I'd never go anywhere else. Sharlene has the skills to always hire friendly, competent and outstanding staff members, also!"

Tami B

December 28, 2022

5  out of  5 rating by Tami B
"Sharlene, Mary, and the rest of the team are very prompt, knowledgeable, responsive, and courteous!!!"

Jeff B

December 28, 2022

5  out of  5 rating by Jeff B
"Sharlene and Mary are fantastic people to work with. Very helpful and friendly."

Revitalize Health & Wellness

December 22, 2022

5  out of  5 rating by Revitalize Health & Wellness
"Great customer service and coverage for small businesses! Couldn't be more happy with Sharlene and her team!"

Jean Welu

December 15, 2022

5  out of  5 rating by Jean Welu
"Mary is one of a kind!! She responds immediately, no matter what I send her!!! She is very pleasant and fun to work with when I need something!!"

Erin Reese

December 13, 2022

5  out of  5 rating by Erin Reese
"I have been with State Farm for about a year and couldn’t ask for a better agency. I can txt my agent cam… and he will be right on it to answer my questions and help me right away. Super efficient and down for earth. Great group .. highly recommend ! Thanks so Much!"

Bernice Gyamfi

December 13, 2022

5  out of  5 rating by Bernice Gyamfi
"Sharlene and her team are extremely responsive and amazing to work with. She is the best insurance agent I’ve ever had. My entire family are clients. I would recommend her to anyone. She’s truly amazing."

Holly Backus

December 13, 2022

5  out of  5 rating by Holly Backus
"Cam is always so kind and helpful! I appreciate that he goes above and beyond for his customers!"

Cortnie Helgeson

December 9, 2022

5  out of  5 rating by Cortnie Helgeson
"We have been with Sharlenes office for over 9yrs, we are extremely please with the service and policies we have with them! Thanks for everything!"

Erin Botz

December 9, 2022

5  out of  5 rating by Erin Botz
"I LOVE Sharlene and team! I have have been a client of theirs for 18yrs and couldn’t be happier with the service I always receive!"

allie beck

December 9, 2022

5  out of  5 rating by allie beck
"I have been with Sharlene Downs Agency for 4 years, and have always received excellent service. I worked with Mary Glynn, who helped me set up my car and home insurance, when I moved from Illinois. Mary was so helpful, knowledgeable , and took care of everything for me. If I ever have questions, I know I’ll get friendly, fast answers. I highly recommend Sharlene Downs Agency. Mary Glynn, and the rest of the team, take care of their clients."

Terry Ruta

December 8, 2022

5  out of  5 rating by Terry Ruta
"Prompt and complete service! It’s a pleasure to have top notch customer service!"

Gail Kragthorpe

December 6, 2022

5  out of  5 rating by Gail Kragthorpe
"Always excellent service with a big smile!"

e m

December 6, 2022

5  out of  5 rating by e m
"I’ve had a great experience working with Mary. She explained the importance of Life insurance, especially now when we’re starting a family. I highly recommend working with her. She works with some friends/family of mine and they all love her as well!"