State Farm® Insurance Agent Sharlene Downs

"Horrible customer service. They treat you like a number here and doesn’t care if they lose clients. Says insurance rates are up for everyone but that is a lie. We are saving over $1,500 a year on insurance with a different agent/company. Do your homework. Do yourself a favor and go elsewhere. You’ll be glad you did! Good Luck!"

"I wanted to give a shout out to Mary Glynn who works in Sharlene Down's office. I had a really odd titling/bonding issue that needed a LOT of coordinating with finding a bonding agent, the DMV and then do an insurance binder to cover - Mary was able to unravel the rat's nest of paperwork to get us to a resolution. She did it all with a smile and we appreciated all her efforts. Thanks, Mary!!"

"Sharlene and her crew at the Chanhassen office is amazing. I have had problems with my credit card and I contacted her about it. She personally took care of making sure my policies were not cancelled while I waited for my new card! I also want to add that, being a Senior citizen, I found her to be so personable and unitnimidating. The waters can get rough when we lose a spouse and find ourselves navigating insurance, etc. alone. The respect and patience are such a valuable asset in this firm! They talk WITH you and not AT you! A blessing!"

"🌟🌟🌟🌟🌟State Farm was the very first company that insured me driving when I was 16. They carried me through a multitude of car accidents throughout my life, 35 years of the most hazardous traffic communities in the USA. The coverage for auto and the customer service is impeccable! It is the most wonderful Choice people can make for choosing the best auto insurance. The teams (Mr. Walker) Auburndale, Florida & (Mary) Chanhassen, Minnesota are top notch."

"When I was shopping for insurance for my new residential electrical services company, I contacted Sharlene. Not only did she respond quickly, but she also made sure I understood all the various policies a business needs and even talked to me about some other very smart policies to consider. I got a quote back quickly and it was a great price. Very friendly, knowledgeable and maybe most importantly, she responds quickly and gets things done. Besides insurance, being a business owner herself she has given me some good ideas for promoting my own business and is helping me to network with other business owners. I would not hesitate to recommend Sharlene Downs for any of your insurance needs!"

"I know it is difficult to choose the right insurance company, let alone the right agent. Afterall, there are literally thousands to choose from. Let me tell you why I chose the Sharlene Downs – State Farm Agency. The first thing you need to know is that I have been with Sharlene’s office for 40 years. That’s right, I have trusted her with my life, business, home, and auto insurance for more years than Amazon has existed. There is a reason for that. Sharlene’s office staff are nothing short of miracle workers. Besides the fact that they go that extra mile to make sure you understand exactly what your options are, they actually care about your experience with their agency. When they say they work on your behalf, they mean it!! I have been fortunate not to need to use their coverage very often, but in the last two years I have had to make two claims. Two “pretty big” deals too! But they made sure to get each claim resolved quickly, efficiently and fairly. Literally, no hassles whatsoever. When my home had a roof failure and it was raining in my sunroom and kitchen, they took care of it right away. I had someone out here within a day or two making sure that it did not get worse. Truly a God send. When my son was one of several cars in a “black ice” accident on I-35W, they had his car towed immediately to the shop to be looked at. They insisted that he go to the doctor and get checked out, “just in case”. And when they totaled his car, the check was sent out and received in less time than I would have ever imagined. They wanted to get it right, and they did. Why? They take their clients’ needs very seriously. So, if you are looking for more than an insurance company, give Sharlene and her team a call. They will listen to your needs. They will give you the answers you are looking for. But most of all, you will feel heard, appreciated, and cared for. You are not just a number to them; you are an individual. Thank you for everything you have done for me and my family over the years Sharlene. This is so much better than insurance, this feels more like family. PS: I have not been paid for this review; it comes straight from the heart!"

"We’ve all seen the prime-time ads for insurance companies, but when shopping for insurance do you ever consider the knowledge and experience of the agent? You should. I’ve been a State Farm customer for over 40 years, and to be honest, selected Sharlene Downs agency for convenience when we first moved to Minnesota. Boy were we lucky. You don’t know the quality of an insurance agent until you really need it. I needed Sharlene and her team for a roof and window claim from hail damage. The roof claim was initially denied but Sharlene took pictures from the roofing contractor and advocated for us to get another review. Two days later the claim was approved. More problems with the final payment of depreciation on the window repair, but Sharlene worked her magic again. Sharlene and her team are really the best – knowledgeable, reliable, and outstanding client advocates."