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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Jeff Shelstad

November 9, 2023

5  out of  5 rating by Jeff Shelstad
"Sharlene and her team (Mary in particular for me) are awesome. They are so responsive, and so easy to deal with. And they are fun. Kudos. Have always been with State Farm but this is best agency I have ever dealt with. Thanks."

Nathan Stein

November 7, 2023

5  out of  5 rating by Nathan Stein
"They are very friendly, knowledgeable, and responsive every time I have had an insurance question. I would highly recommend this agency."

Jay Williams

October 28, 2023

5  out of  5 rating by Jay Williams
"Sharlene and staff always meet my request and follow up on request.Highly recommend their agency"

Traci Rydmark (Duke’s Mom)

October 27, 2023

1  out of  5 rating by Traci Rydmark (Duke’s Mom)
"Horrible customer service. They treat you like a number here and doesn’t care if they lose clients. Says insurance rates are up for everyone but that is a lie. We are saving over $1,500 a year on insurance with a different agent/company. Do your homework. Do yourself a favor and go elsewhere. You’ll be glad you did! Good Luck!"

Steve Clark

October 20, 2023

5  out of  5 rating by Steve Clark
"We are new clients. Sharlene and Cam have been responsive, knowledgeable and great to work with"

Kathy Umland Asao

September 22, 2023

5  out of  5 rating by Kathy Umland Asao
"I wanted to give a shout out to Mary Glynn who works in Sharlene Down's office. I had a really odd titling/bonding issue that needed a LOT of coordinating with finding a bonding agent, the DMV and then do an insurance binder to cover - Mary was able to unravel the rat's nest of paperwork to get us to a resolution. She did it all with a smile and we appreciated all her efforts. Thanks, Mary!!"

Jennifer dolan

August 30, 2023

5  out of  5 rating by Jennifer dolan
"Cam was amazing! He helped us get a business COI for an upcoming event and it could not have gone smoother!"

ruth slivken

July 29, 2023

5  out of  5 rating by ruth slivken
"Sharlene and her crew at the Chanhassen office is amazing. I have had problems with my credit card and I contacted her about it. She personally took care of making sure my policies were not cancelled while I waited for my new card! I also want to add that, being a Senior citizen, I found her to be so personable and unitnimidating. The waters can get rough when we lose a spouse and find ourselves navigating insurance, etc. alone. The respect and patience are such a valuable asset in this firm! They talk WITH you and not AT you! A blessing!"

Travis Jacobs

July 9, 2023

5  out of  5 rating by Travis Jacobs
"So helpful!"


June 19, 2023

5  out of  5 rating by Addy
"🌟🌟🌟🌟🌟State Farm was the very first company that insured me driving when I was 16. They carried me through a multitude of car accidents throughout my life, 35 years of the most hazardous traffic communities in the USA. The coverage for auto and the customer service is impeccable! It is the most wonderful Choice people can make for choosing the best auto insurance. The teams (Mr. Walker) Auburndale, Florida & (Mary) Chanhassen, Minnesota are top notch."

Courtney Kuiken

June 14, 2023

5  out of  5 rating by Courtney Kuiken
"I've been using Sharlene's Insurance Agency since I was 18. They're a super great team of agents to work with, and they're all very knowledgeable! Shout out to Cam and Mary for ALWAYS going above and beyond when I have questions! Would absolutely recommend!"

Doug Lundahl

June 13, 2023

5  out of  5 rating by Doug Lundahl
"Sharlene Downs, Mary Glynn, and staff have been great to work with. Extremely HAPPY!!!"

James Gordon

April 25, 2023

5  out of  5 rating by James Gordon
"Fantastic insurance group"

Bob Reller

April 20, 2023

5  out of  5 rating by Bob Reller
"When I was shopping for insurance for my new residential electrical services company, I contacted Sharlene. Not only did she respond quickly, but she also made sure I understood all the various policies a business needs and even talked to me about some other very smart policies to consider. I got a quote back quickly and it was a great price. Very friendly, knowledgeable and maybe most importantly, she responds quickly and gets things done. Besides insurance, being a business owner herself she has given me some good ideas for promoting my own business and is helping me to network with other business owners. I would not hesitate to recommend Sharlene Downs for any of your insurance needs!"
Profile photo of Robert Newman

Robert Newman

April 17, 2023

5  out of  5 rating by Robert Newman
"I know it is difficult to choose the right insurance company, let alone the right agent. Afterall, there are literally thousands to choose from. Let me tell you why I chose the Sharlene Downs – State Farm Agency. The first thing you need to know is that I have been with Sharlene’s office for 40 years. That’s right, I have trusted her with my life, business, home, and auto insurance for more years than Amazon has existed. There is a reason for that. Sharlene’s office staff are nothing short of miracle workers. Besides the fact that they go that extra mile to make sure you understand exactly what your options are, they actually care about your experience with their agency. When they say they work on your behalf, they mean it!! I have been fortunate not to need to use their coverage very often, but in the last two years I have had to make two claims. Two “pretty big” deals too! But they made sure to get each claim resolved quickly, efficiently and fairly. Literally, no hassles whatsoever. When my home had a roof failure and it was raining in my sunroom and kitchen, they took care of it right away. I had someone out here within a day or two making sure that it did not get worse. Truly a God send. When my son was one of several cars in a “black ice” accident on I-35W, they had his car towed immediately to the shop to be looked at. They insisted that he go to the doctor and get checked out, “just in case”. And when they totaled his car, the check was sent out and received in less time than I would have ever imagined. They wanted to get it right, and they did. Why? They take their clients’ needs very seriously. So, if you are looking for more than an insurance company, give Sharlene and her team a call. They will listen to your needs. They will give you the answers you are looking for. But most of all, you will feel heard, appreciated, and cared for. You are not just a number to them; you are an individual. Thank you for everything you have done for me and my family over the years Sharlene. This is so much better than insurance, this feels more like family. PS: I have not been paid for this review; it comes straight from the heart!"

Dr. Robyn L. Brostrom-Martin

April 12, 2023

5  out of  5 rating by Dr. Robyn L. Brostrom-Martin
"We love Sharlene Downs and her fantastic staff for both personal and business use! They are very attentive and prompt with their responses. Always willing to go the extra mile and it is much appreciated!"

Tim Vicchiollo

February 8, 2023

5  out of  5 rating by Tim Vicchiollo
"Sharlene and her staff are knowledgeable, accessible, and responsive. They have taken great care of our personal and business insurance needs for many years."

Michael Johnson

February 8, 2023

5  out of  5 rating by Michael Johnson
"Everyone is always helpful and friendly."

Toni Gilbert

February 2, 2023

5  out of  5 rating by Toni Gilbert
"This team is always very responsive and very helpful! I work in insurance myself and appreciate and acknowledge the excellent customer service I receive from them."

Dan Reagan

January 27, 2023

5  out of  5 rating by Dan Reagan
"We’ve all seen the prime-time ads for insurance companies, but when shopping for insurance do you ever consider the knowledge and experience of the agent? You should. I’ve been a State Farm customer for over 40 years, and to be honest, selected Sharlene Downs agency for convenience when we first moved to Minnesota. Boy were we lucky. You don’t know the quality of an insurance agent until you really need it. I needed Sharlene and her team for a roof and window claim from hail damage. The roof claim was initially denied but Sharlene took pictures from the roofing contractor and advocated for us to get another review. Two days later the claim was approved. More problems with the final payment of depreciation on the window repair, but Sharlene worked her magic again. Sharlene and her team are really the best – knowledgeable, reliable, and outstanding client advocates."

Kent Edeburn

January 5, 2023

5  out of  5 rating by Kent Edeburn
"I’ve been so appreciative of Cam’s quick response to any car insurance related issues I’ve experienced. I highly recommend Sharlene Downs Insurance for quality, timely, and affordable car insurance!"

Mckenzie Johnson

January 3, 2023

5  out of  5 rating by Mckenzie Johnson
"Sharlene and Cam are always so helpful and answer all questions regarding my insurance. They definitely look out for their clients!! Thank you Sharlene and Cam!"

Jimmy Clark

January 2, 2023

5  out of  5 rating by Jimmy Clark
"We have been insured with Sharlene and the Gang for over 20 years. Wonderful service and attention to detail! If you are shopping for an amazing agent and team, look no further."

Ethan Hufendick

December 29, 2022

5  out of  5 rating by Ethan Hufendick
"Great service, very quick in their responses and an excellent experience with Sharlene, Cam, and Mary."

Kwame Adiyia

December 29, 2022

5  out of  5 rating by Kwame Adiyia
"Great agents who look for great coverage that fits your budget and finances. Could not recommend more!"