Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Anna Reiter

Anna Reiter

July 2, 2026

5  out of  5
rating by Anna Reiter
"Very helpful and great service! :)"
Profile photo of Matt Reiskytl

Matt Reiskytl

July 1, 2026

5  out of  5
rating by Matt Reiskytl
"Sharlene Downs and her teammates have always been an immense help to me and my family. Personally, they have services my policies with various needs for over 10 years, all with great service, quick turnarounds, and good coverage recommendations that fit with my budget and needs. Even as we are moving to a state where she can no longer serve us, she is still so kind to us in the transition and even gave us a contact near where we are moving, to continue this friendly service!! Thank you, Sharlene & team!!"
Profile photo of Greg Fletcher

Greg Fletcher

June 26, 2026

5  out of  5
rating by Greg Fletcher
"Our family has trusted Sharlene Downs and her State Farm team for nearly 40 years, and that says more than anything else we could write. Over the years, they've consistently provided outstanding service, expert advice, and the peace of mind that comes from knowing our home and auto insurance needs are in great hands.

Sharlene and her team are knowledgeable, responsive, and genuinely care about their clients. They take the time to explain coverage options, answer questions, and make sure we have the protection that's right for our family. We've always felt valued—not like just another policy number.

In today's world, it's rare to find a business that earns your trust year after year for nearly four decades. We wholeheartedly recommend Sharlene Downs and her team to anyone looking for an insurance agency that combines expertise, integrity, and exceptional customer service."
Profile photo of Anne Coleman

Anne Coleman

June 25, 2026

5  out of  5
rating by Anne Coleman
"Just had a call with My agent this morning to review my policy coverages and limits. Cam was great! He explained things thoroughly, was professional and most of all, kind. I recommend this State Farm office."
Profile photo of Kaitlin dunn

Kaitlin dunn

June 12, 2026

5  out of  5
rating by Kaitlin dunn
"Cam was super awesome! He is really great with people, I was not looking forward to speaking with anyone about insurance and was trying to do it all online. He called and completely changed my mood with how friendly and helpful he was. Made this experience for me a lot more enjoyable."
Profile photo of Jarad Margolis

Jarad Margolis

June 2, 2026

5  out of  5
rating by Jarad Margolis
"Great service and support from Sharlene, Cam and the entire team!"
Profile photo of Kathy Holub

Kathy Holub

May 28, 2026

5  out of  5
rating by Kathy Holub
"Sharlene and her team have been wonderful to work with! They were there whenever I needed them and reached out whenever I became eligible for discounts on my premium. I highly recommend Sharlene Downs/State Farm!!!"
Profile photo of Lori Schuman

Lori Schuman

May 27, 2026

5  out of  5
rating by Lori Schuman
"Sharlene Downs office has always been there for me when I've needed coverage on any incident, whether car or home. Each year when I review my policies their team is there to answer all my questions. My recent experience was with Cam Hufendick in reviewing my new policies. He answered all my questions I had. Thanks Cam. I have spoken to Mary at the front desk over the phone in the past and she's amazing and is able to answer some questions. The Collision team is excellent as well when I've had to use them in the past. Whatever incident I have had to go through they have been there for me. I have been with them for many years and very satisfied. Thanks Charlene Downs and your team.
Lori"
Profile photo of Mary King

Mary King

May 26, 2026

5  out of  5
rating by Mary King
"Thank you Mary Glynn for all you do! You answer all questions and make doing business easy. I highly recommend Sharlene Downs and associates for all insurance needs."
Profile photo of Amy Echternacht

Amy Echternacht

May 23, 2026

5  out of  5
rating by Amy Echternacht
"Cam is always so wonderful to talk to. He is very knowledgeable of his job and does a great job helping customers.

It has been two years since I wrote this review. I completely forgot that I ever left this but looked up Sharlene Downs so I could leave a 5 star review just to find out I already I had.

That speaks for itself. Sharlene and her team have incredible customer service and retention. Can’t recommend them enough!"
We responded:
"Amy, thank you for the nice review about Cam! We appreciate your feedback and business. Thank you. ~ Sharlene

Amy, I love this add to your original review - thank you very much! It is a pleasure working with you and your family. Glad you are moving back to MN. ~ Sharlene"
Profile photo of Lori Sundstrom

Lori Sundstrom

May 12, 2026

5  out of  5
rating by Lori Sundstrom
"Been working with them for years. Very satisfied with the service we receive."
We responded:
"Thank you for the review Lori! It has been our pleasure to work with your family over the span of decades. We so appreciate your business and loyalty over the years! Reach out any time.
~Sharlene"
Profile photo of Debbie

Debbie

May 4, 2026

5  out of  5
rating by Debbie
"We have been with Sharlene Downs State Farm Insurance Agent for over 30 years. Always professional, great service, and fair prices."
We responded:
"Debbie, thank you, thank you for the 5 Stars! We are incredibly grateful to have had you as part of our State Farm family for over 30 years. It’s always a pleasure serving you, and we look forward to many more years of providing you with the professional service and fair prices you’ve come to expect. Reach out anytime, always here to help. ~Sharlene"
Profile photo of John Kragthorpe

John Kragthorpe

April 25, 2026

5  out of  5
rating by John Kragthorpe
"Mary is my agent and she helped me with all my concerns about the insurance. Always available to answer my questions. She's the best and I know I'm in safe hands . Her kindness has been most appreciated.
Monica"
We responded:
"Monica, thank you so much for taking the time to leave such a lovely Google review. I’m really glad to hear that Mary was able to help with all your insurance questions and that you felt supported throughout the process. It means a lot to us to know her kindness made a real difference. Reach out anytime, we are here to help! ~ Sharlene "
Profile photo of Lynne Forrest

Lynne Forrest

April 21, 2026

5  out of  5
rating by Lynne Forrest
"I’ve worked with the Sharlene Downs agency for decades and wouldn’t go anywhere else. They know me, know my needs, are extremely responsive and always very personable."
We responded:
"Lynne, thank you so much for the kind words! We’re honored to have worked with you for all these decades, time flies! Knowing our customers and being there when you need us is exactly why we do what we do. We look forward to many more years together! Reach out anytime and thank you for your business.
~ Sharlene"
Profile photo of Dave Schacht

Dave Schacht

April 20, 2026

5  out of  5
rating by Dave Schacht
"Sharlene and her team have provided us great insurance coverage and service for our house, cars, snowmobiles and boat for the many years we have been with them. I highly recommend Sharlene and her team for all of your insurance needs."
We responded:
"Thank you for your continued trust and kind words Dave and Kelly! We’re grateful to have the opportunity to provide coverage for your home, vehicles and all the toys over the years! Your recommendation means a great deal to us. If you ever need anything, please don’t hesitate to reach out. We’re always here to help. ~ Sharlene"
Profile photo of Koleen Knudten

Koleen Knudten

April 20, 2026

5  out of  5
rating by Koleen Knudten
"Sharlene Downs from State Farm in Chanhassen, Minnesota has the best staff.
They always get back to me immediately.
Sharlene and her staff answer all of my questions quickly and let me know how I can save on my policies.
I would highly recommend her agency."
We responded:
"Koleen, thank you so much for your kind words and for taking the time to leave such a wonderful review! You and your family have been customers for a long time. We’re glad to hear that you’ve received prompt and helpful service, and that your questions have been answered quickly. It’s always our goal to help you save on your policies while providing excellent support. Your recommendation means a lot to us! Reach out anytime, always here to make your insurance life easy.
~ Sharlene"
Profile photo of David Hoiriis

David Hoiriis

April 16, 2026

5  out of  5
rating by David Hoiriis
"We have been Sharlene Downs agency customers for a little over 10 years for our home, cabin, multiple cars and boats. Cam is our insurance guru but all the people in the office have been friendly, knowledgable, responsive and incredibly efficient. We have never needed more than a short phone call to resolve a question, renewal or claim no matter who picks up the phone. They have also been proactive with periodic reviews and suggestions. Simply exquisite service, which has become increasingly rare. ."
We responded:
"Thank you so much David for your kind words! We're thrilled to hear that Cam and the entire team have provided you with friendly, knowledgeable, and efficient service. It's great to know that your questions, renewals, and claims have been handled promptly, no matter who you speak with. We truly believe in proactive communication and are glad our periodic reviews and suggestions have been helpful. Your trust means a lot to us, and we’re honored to provide you with the kind of service that feels "simply exquisite." We look forward to continuing to support your insurance needs for your cabin, multiple cars, and boats! Reach out anytime. ~ Sharlene"
Profile photo of Cindy Yokiel

Cindy Yokiel

April 16, 2026

5  out of  5
rating by Cindy Yokiel
"Sharlene Downs has been my insurance agent for 38 years. The service is fantastic and her employees are very capable and professional."
We responded:
"Cindy, thank you so much for the kind words! It has been an absolute honor to serve as your insurance agent for the past 38 years. Clients like you are the reason we love what we do. I’ll be sure to share your compliments with the whole team—they’ll be thrilled to hear it! Reach out any time. ~ Sharlene"
Profile photo of lm

lm

March 7, 2026

5  out of  5
rating by lm
"Excellent insurance agents: constantly helpful and timely responses. Best of all, it's a pleasure to do business with such nice people!"
We responded:
"Thank you very much for the thoughtful 5 Star review. We appreciate the opportunity to work with your and everything is better when working with nice people! Please reach out or stop in the office anytime. ~ Sharlene"
Profile photo of Jerry Jablonski

Jerry Jablonski

January 29, 2026

5  out of  5
rating by Jerry Jablonski
"Always a pleasure working with the people at this agency."
We responded:
"Thank you, Jerry. It is a real pleasure working with your family and we appreciate the opportunity to handle your insurance. Please reach out to us anytime, we are here to make insurance easy for you. ~ Sharlene "
Profile photo of Jean

Jean

January 20, 2026

5  out of  5
rating by Jean
"Sharlene and her State Farm team—Mary, Cam, Julie, Ashley, and Sydney—are efficient, thorough, and an absolute pleasure to work with. You really experience the care and attention they give to each client, making the process smooth and worry-free."
We responded:
"Thank you, Jean for the 5 Star review! Glad to hear we makes insurance a pleasure. Easy, smooth and worry-free is always our goal. Thank you for taking the time to share your experience with us. Reach out anytime. ~ Sharlene"
Profile photo of Thomas Segar

Thomas Segar

December 15, 2025

5  out of  5
rating by Thomas Segar
"Always friendly and efficient service on our accounts. Thanks"
We responded:
"Thank you, Tom. It has been a pleasure working with you and Janice and getting to know you both. We appreciate your business and look forward to more years of working together. Reach out anytime. ~Sharlene"
Profile photo of sean campbell

sean campbell

December 14, 2025

5  out of  5
rating by sean campbell
"Had a very good experience working with Cam and would highly recommend him to any friend or family member"
We responded:
"Thank you for the great review about Cam. We appreciate your feedback Sean and are happy to hear you would recommend Cam to friends and family. Our goal is to make insurance in your life easy. Thank you for being our customer and reach out to us any time. ~Sharlene"
Profile photo of Kyndal Swearegene

Kyndal Swearegene

December 3, 2025

5  out of  5
rating by Kyndal Swearegene
"Cam Hufendick is amazing to work with! He is always easily available and will take the time to explain your policy details in depth to make sure you have a clear understanding of your coverage and that you are always taken care of. I highly recommend going to him with your insurance needs!"
We responded:
"Awesome review Kyndal, thank you for sharing your experience with Cam here in the agency. We have enjoyed partnering and growing with you and your family and look forward to many more great years. I will make sure to share your review with Cam. Reach out anytime. ~Sharlene"
Profile photo of ray

ray

December 2, 2025

5  out of  5
rating by ray
"What a great team! Everyone is extremely friendly, and very responsive. The customer service is unmatched, I highly recommend!"
We responded:
"We really appreciate 5 Star reviews Ray, thank you! We greatly value your feedback and will continue to maintain top- notch customer service. Thank you for being our customer, reach out any time. ~Sharlene"