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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kadie Iverson

Kadie Iverson

October 25, 2024

5  out of  5
rating by Kadie Iverson
"I highly recommend this State Farm insurance agency! Their team is always ready to answer questions quickly and clearly, making the entire process easy and stress-free. They provide excellent support and guidance, ensuring I have all the information I need. If you’re looking for a reliable and responsive insurance agency, this is the place to go!"
We responded:
"Kadie, thank you for the wonderful review. I am so happy to hear working with us is easy and stress-free. We appreciate you and the opportunity to be your insurance agency! Thank you for your business. ~Sharlene"
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Peter Nester

October 24, 2024

5  out of  5
rating by Peter Nester
"Excellent service all around. Questions are always answered thoroughly and promptly. We are in good hands with the crew over at State Farm! Would recommend to anyone with insurance needs."
We responded:
"Thank you, Peter for the 5 star review! I'm glad to hear that our team has been able to provide you with the prompt and professional service you deserve. Thank you for being our customer, we appreciate your business! ~ Sharlene "
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Skip Nelson

October 24, 2024

5  out of  5
rating by Skip Nelson
"I would highly recommend State Farm, specifically Sharlene Downs and her staff to anyone either looking for insurance for the first time or if you’re looking for a new provider. Her staff goes above and beyond to explain how each policy can benefit your specific needs. They have always been there when I’ve needed them most and look forward to continuing working with them."
We responded:
"Skip, thank you for the wonderful review. We have greatly enjoyed working with you and your family over the years. We look forward to maintaining our exemplary service and are here when you need us. ~Sharlene "
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Elizabeth Kern

October 23, 2024

5  out of  5
rating by Elizabeth Kern
"Great company to work with! Very easy to get in touch with someone regarding claims or policies. Would highly recommend to anyone looking for a new agent!"
We responded:
"Elizabeth, thank you for the wonderful review. Our goal everyday is to make dealing with insurance easy for our customers by being available to help in whatever capacity they need. Thank you for your business. Please reach out anytime. ~Sharlene"
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Alexis Waldin

October 19, 2024

5  out of  5
rating by Alexis Waldin
"I have worked with Sharlene Downs and her team since 2006. I got the recommendation from my parents, who’ve worked with the team for many more years, and only have had good things to say. Sharlene and her team are thoughtful and knowledgeable. They are always willing to talk and explain things to me. I feel confident I am insured by a supportive team. I highly recommend!!"
We responded:
"Thank you very much for the wonderful review Alexis! I am happy to hear you feel supported by us with our knowledge and care. It has been a real pleasure working with your family over 30+ years. Thank you for being our customer, and please reach out anytime! ~Sharlene "
Profile photo of Tonya Dinnat

Tonya Dinnat

October 16, 2024

5  out of  5
rating by Tonya Dinnat
"The team at Sharlene Downs State Farm is amazing! They run like a well oiled machine. Always willing to assist and help find the best solutions to keep you and your loved ones safe! They work hard to maintain good customer service, integrity and honor with their policy holders."
We responded:
"Tonya, thank you so much for the kind words and 5 star review. You are right, everyone in the office works hard to service our customers and provide the best solutions. Making everyone feel like our #1 customer is the goal. We appreciate getting to work with you! ~Sharlene "
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sharon Edison

October 13, 2024

5  out of  5
rating by sharon Edison
"Great coverage and great customer service!"
We responded:
"Thank you for the 5 Star review Sharon. We appreciate the opportunity to work with your family, thank you for your business! ~Sharlene "
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Crystal Alvarez

October 10, 2024

5  out of  5
rating by Crystal Alvarez
"Sharlene is an amazing person and insurance agent. She networks, is responsive, supportive and cares deeply for her team, her customers and her community. When I reached out about launching my business she helped with our insurance needs and even helped with packaging and selling in our booth. Top notch for sure."
We responded:
"Crystal, thank you so much for your review and fun photo memory of my time at the State Fair with The Chalk Bloc. It has been inspiring to watch your business flourish. We are always happy to assist with both your business and personal insurance needs. Thank you for being one of our fabulous customers! ~Sharlene"
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Margaret Depuydt

October 10, 2024

5  out of  5
rating by Margaret Depuydt
"I have been with Sharlene A. Downs Insurance Agency, Inc for quit a few years and have worked with Sharlene and her staff on several occasions. My interactions and results are always consistently positive. Sharlene and her staff genuinely care about their customers, are extremely knowledgeable in their field, professional and friendly, and provide top-notch service. I highly recommend buying your insurance through this agency."
We responded:
"Thank you for the wonderful review, Margaret! I am glad we have been able to provide you with the knowledgeable and caring service you deserve. Thank you for being our customer, always a pleasure working with you! ~Sharlene"
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Heidi Lindstrom

October 9, 2024

5  out of  5
rating by Heidi Lindstrom
"Sharlene and her staff are so easy to work with. They are friendly, prompt, helpful and knowledgeable. She is also involved in her community. Highly recommend."
We responded:
"Heidi, thank you for the 5 star review. I'm glad to hear we provide you friendly and helpful service. And yes, I do love being involved in the community, Chanhassen has been a great place to grow my business the last 30+ years. Thank you for being our customer. ~Sharlene"
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Timothy Holmquist

October 8, 2024

5  out of  5
rating by Timothy Holmquist
"I have worked with Sharlene for years handling our insurance and it's been a wonderful experience. The personalised service by the staff members makes you feel like a family member. The agency has seasoned employees who answer questions quickly and efficiently. I also really like the Stat Farm mobile app. Easy to use, file claims, obtain roadside assistance, and get answers to questions quickly when on the road. I highly recommend Sharlene and her great staff."
We responded:
"Thank you, Tim for the fabulous review. I'm glad to know we make you feel like family! We genuinely care about our clients and always strive to provide excellent customer service. Thank you for your loyalty and glad to hear you enjoy using the SF mobile app. We think it's pretty slick too. Thank you for being our customer, Tim. ~Sharlene"
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Jeff Thomas

October 8, 2024

5  out of  5
rating by Jeff Thomas
"I have been a customer for years. Product and service have always been outstanding."
We responded:
"Jeff, thank you for your kind words and for being a loyal customer for many years. I'm glad to know you have found our product and service outstanding. We have appreciated working with your family over the years! If you ever need further assistance, don't hesitate to reach out. ~Sharlene"
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T Williams

October 7, 2024

1  out of  5
rating by T Williams
"If I could give zero stars I would. We have had so many issues with this agency. We have had issues ranging from incorrect policies to them overcharging us to finding out they cancelled coverage on one of our leased vehicles for no reason. The final straw was finding out they failed to add collision coverage to our daughter’s financed vehicle. She filed a claim after getting into a crash thinking everything was fine because she had coverage and came to find out it was never added. She now owes 10k on a totaled vehicle meanwhile they’re trying to cover up their mistakes. My favorite part is that they offered to add collision to her vehicle AFTER her crash as if that was going to help when her vehicle was already totaled. Beware, If you use this agent get EVERYTHING in writing for every single change you make. We will be switching agents as we should have long ago after the first mistake."
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AJ Olson

July 11, 2024

5  out of  5
rating by AJ Olson
"We work with Mary at Sharen's agency, she is the best! Always so knowledgeable and willing to help! Would recommend to anyone and everyone!"
We responded:
"Thank you for the review, AJ. We are happy to hear Mary is always so helpful and yes, she has a lot of insurance knowledge. We appreciate working with you and your family! Thank you for being our customer. ~ Sharlene "
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Amy Echternacht

July 9, 2024

5  out of  5
rating by Amy Echternacht
"Cam is always so wonderful to talk to. He is very knowledgeable of his job and does a great job helping customers."
We responded:
"Amy, thank you for the nice review about Cam! We appreciate your feedback and business. Thank you. ~ Sharlene"
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brittany walling

June 7, 2024

5  out of  5
rating by brittany walling
"I wanted to share my incredible experience working with Mary Glynn and Sharlene Downs! They previously worked with my father who passed away unfortunately, so now they have helped me get everything under my name and make sure I have payments that I can actually afford! In this tough time I honestly do not know what I would have done without their help! This is all new to me in the insurance world and they always respond fast , have a solution to any problem I am facing, and always have answers for my questions! Thank you again for all the help! God bless you you both! I look forward to continuing all of my policies with you from here on out!"
We responded:
"Brittany, thank you for the Google review. Your dad was with me as a customer when I first opened my agency. Everyone in the office extends their condolences because at one time or another we all talked to your dad over the years. Glad we are able to help you and so appreciate your kind words about my office and staff. All the best! ~Sharlene "
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chaitanya reddy

May 20, 2024

5  out of  5
rating by chaitanya reddy
"Mary at the agency was always reachable for any changes to insurance policies be it an auto or rental policies and always helpful."
We responded:
"Thank you for the review, Chaitanya. We are happy you find we are accessible and helpful. Our goal every day is to make insurance easy for our customers. Thank you for being our customer! ~ Sharlene"
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Beth Petersen Randall

March 15, 2024

5  out of  5
rating by Beth Petersen Randall
"Sharlene and her team are always customer focused and their service is second to none. They are always helpful, even outside of the insurance space. And being involved in the community goes a long way for me also. You’ll love working with Sharleen Downs @ State Farm."
We responded:
"Thanks Beth for complimenting my team on their insurance knowledge and service. We always try to do our best. I’m glad to hear community involvement is important to you, it is to me too. Thank you for your review! ~Sharlene"
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Michele Lone

February 14, 2024

5  out of  5
rating by Michele Lone
"Sharlene has been so great helping us deal with car repairs or insurance questions, she is very responsive and knowledgeable! Thank you Sharlene!"
We responded:
"Thank you Michele! We appreciate your 5 star review and our goal every day is to help our clients and make their insurance experience a positive one. ~ Sharlene "
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K V

February 6, 2024

5  out of  5
rating by K V
"Sharlene and Mary are so attentive to our needs. Thank you!"
We responded:
"Thank you for the 5 Star review KV! We appreciate your business and the opportunity to work with you. ~Sharlene"
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Danielle Straka

January 24, 2024

5  out of  5
rating by Danielle Straka
"We recently moved back to the country and Sharlene and Mary have been excellent at getting our insurance in place with ease and speed, and help you have the best rates."
We responded:
"Thank you, Danielle for the 5 Star Review. We are happy to hear it was an easy process for you, that is always our goal. Thank you for your business, we look forward to a great working relationship with you. ~Sharlene"
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Jason Trout

January 24, 2024

5  out of  5
rating by Jason Trout
"Sharlene & her team are amazing for all my personal & business insurance needs and many of my clients! Their attention to detail, knowledge, quick communication & and efficiency is hard to match these days - I highly recommend them!"
We responded:
"We love 5 Star Reviews like this one Jason, thank you! Everyone in the office works hard at being efficient while paying attention to the details for our customers. We appreciate the opportunity to work with your family as well as your client referrals. A big THANK YOU! ~Sharlene"
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Ashley Alvarez

January 23, 2024

5  out of  5
rating by Ashley Alvarez
"Wonderful service and great employees. A warm and welcoming environment. The Sharlene Downs Agency is a great place to go to be met with helpful and friendly service and advice."
We responded:
"Thank you for the 5 Star Review Ashley! Happy you feel welcome when you come into the office, we want all our customers to feel that way. We appreciate doing business with your family, thank you for your loyalty. ~Sharlene"
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David M

January 10, 2024

5  out of  5
rating by David M
"We have been with Sharlene’s agency for over 5 years and our experience with her and her staff has been wonderful. She is always available to discuss the products that work best for our situation. We recently just met and updated a few items, making sure we have the proper coverage. We hope to continue working with her and would highly recommend her."
We responded:
"Thank you for the 5 Star review David! Having the opportunity to meet with our customers is the best part of our day. Glad you found our meeting informative and helpful. We appreciate getting to do business with your family, thank you! ~Sharlene"
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Laurie

December 20, 2023

5  out of  5
rating by Laurie
"I have been a customer for years and I’ve always had great service. I get really quick answers to my questions and Sharlene has always had great solutions to my issues."
We responded:
"Thank you for the 5 star review Laurie! We enjoy working with you and appreciate your business. Reach out anytime. ~Sharlene"