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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Beth Petersen Randall

March 15, 2024

5  out of  5 rating by Beth Petersen Randall
"Sharlene and her team are always customer focused and their service is second to none. They are always helpful, even outside of the insurance space. And being involved in the community goes a long way for me also. You’ll love working with Sharleen Downs @ State Farm."
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Michele Lone

February 14, 2024

5  out of  5 rating by Michele Lone
"Sharlene has been so great helping us deal with car repairs or insurance questions, she is very responsive and knowledgeable! Thank you Sharlene!"
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February 7, 2024

5  out of  5 rating by Bob
"I've been with State Farm and Sharlene for about 1 year now and I have to say the service is excellent. Whenever I need anything from her or her office, whether it's a COI or a notary or anything, they are always very responsive. I could not recommend them more."
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February 6, 2024

5  out of  5 rating by K V
"Sharlene and Mary are so attentive to our needs. Thank you!"
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Danielle Straka

January 24, 2024

5  out of  5 rating by Danielle Straka
"We recently moved back to the country and Sharlene and Mary have been excellent at getting our insurance in place with ease and speed, and help you have the best rates."
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Jason Trout

January 24, 2024

5  out of  5 rating by Jason Trout
"Sharlene & her team are amazing for all my personal & business insurance needs and many of my clients! Their attention to detail, knowledge, quick communication & and efficiency is hard to match these days - I highly recommend them!"
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Ashley Alvarez

January 23, 2024

5  out of  5 rating by Ashley Alvarez
"Wonderful service and great employees. A warm and welcoming environment. The Sharlene Downs Agency is a great place to go to be met with helpful and friendly service and advice."
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David M

January 10, 2024

5  out of  5 rating by David M
"We have been with Sharlene’s agency for over 5 years and our experience with her and her staff has been wonderful. She is always available to discuss the products that work best for our situation. We recently just met and updated a few items, making sure we have the proper coverage. We hope to continue working with her and would highly recommend her."
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December 20, 2023

5  out of  5 rating by Laurie
"I have been a customer for years and I’ve always had great service. I get really quick answers to my questions and Sharlene has always had great solutions to my issues."
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Minne Sconsin

December 15, 2023

5  out of  5 rating by Minne Sconsin
"I've known Sharlene a long time. She is absolutely the best for all your insurance needs! She does insurance in Minnesota and Wisconsin."
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Frank Lesinski

December 11, 2023

5  out of  5 rating by Frank Lesinski
"Great service and very friendly. Cam made things very easy!"
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Jalisa Phillips

December 6, 2023

5  out of  5 rating by Jalisa Phillips
"The team was super efficient and easy to work with! They answered all my questions and made recommendations that would be best for my plan."
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Caroline Baldo

December 4, 2023

5  out of  5 rating by Caroline Baldo
"Cam was amazing! Helped me with all my questions with enthusiasm. Thank you!"
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Lisa Jacobson

November 30, 2023

5  out of  5 rating by Lisa Jacobson
"Sharlene and her team are fantastic to work with. They communicate quickly and clearly, follow up and work hard. I highly recommend her and her team. She cares about her clients and her community."
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Russell St John

November 27, 2023

5  out of  5 rating by Russell St John
"We contacted Sharlene with issues with our home owners/auto/liability insurance policies at another company. She demonstrated superb knowledge of State Farm's offerings. She was patient and detailed, making sure that we understood the total value. Not only did Sharlene deliver better coverage but accomplished this at a very substantial savings. We highly recommend Sharlene Downs - State Farm. She is a true professional!"
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Joe Coghlan

November 27, 2023

5  out of  5 rating by Joe Coghlan
"I've been with Sharlene Downs Agency for over 30 years. The service has always been fast and friendly. Any questions I've had were answered quickly. Her staff is well informed and have helped me make good decisions with all of my Ins needs. 10/10 recommended!"
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Fred Koehler

November 21, 2023

5  out of  5 rating by Fred Koehler
"Sharlene and all her associates are the best. My insurance agent of choice for the past 50 years. Excellent and fast service. Issues are handled with in less than 24 hours. Highly recommend this crew for all your insurance needs."
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Jeff Shelstad

November 9, 2023

5  out of  5 rating by Jeff Shelstad
"Sharlene and her team (Mary in particular for me) are awesome. They are so responsive, and so easy to deal with. And they are fun. Kudos. Have always been with State Farm but this is best agency I have ever dealt with. Thanks."
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Nathan Stein

November 7, 2023

5  out of  5 rating by Nathan Stein
"They are very friendly, knowledgeable, and responsive every time I have had an insurance question. I would highly recommend this agency."
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Jay Williams

October 28, 2023

5  out of  5 rating by Jay Williams
"Sharlene and staff always meet my request and follow up on request.Highly recommend their agency"
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Traci Rydmark (Duke’s Mom)

October 27, 2023

1  out of  5 rating by Traci Rydmark (Duke’s Mom)
"Horrible customer service. They treat you like a number here and doesn’t care if they lose clients. Says insurance rates are up for everyone but that is a lie. We are saving over $1,500 a year on insurance with a different agent/company. Do your homework. Do yourself a favor and go elsewhere. You’ll be glad you did! Good Luck!"
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Steve Clark

October 20, 2023

5  out of  5 rating by Steve Clark
"We are new clients. Sharlene and Cam have been responsive, knowledgeable and great to work with"
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Kathy Umland Asao

September 22, 2023

5  out of  5 rating by Kathy Umland Asao
"I wanted to give a shout out to Mary Glynn who works in Sharlene Down's office. I had a really odd titling/bonding issue that needed a LOT of coordinating with finding a bonding agent, the DMV and then do an insurance binder to cover - Mary was able to unravel the rat's nest of paperwork to get us to a resolution. She did it all with a smile and we appreciated all her efforts. Thanks, Mary!!"
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Jennifer dolan

August 30, 2023

5  out of  5 rating by Jennifer dolan
"Cam was amazing! He helped us get a business COI for an upcoming event and it could not have gone smoother!"
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ruth slivken

July 29, 2023

5  out of  5 rating by ruth slivken
"Sharlene and her crew at the Chanhassen office is amazing. I have had problems with my credit card and I contacted her about it. She personally took care of making sure my policies were not cancelled while I waited for my new card! I also want to add that, being a Senior citizen, I found her to be so personable and unitnimidating. The waters can get rough when we lose a spouse and find ourselves navigating insurance, etc. alone. The respect and patience are such a valuable asset in this firm! They talk WITH you and not AT you! A blessing!"