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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Joan

January 20, 2025

5  out of  5
rating by Joan
"I love working with Cam and the entire staff at Sharlene Downs State Farm Insurance. Cam is very professional and easy to work with whatever your needs are. I highly recommend Cam and staff."
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Zack Bernstein

January 9, 2025

5  out of  5
rating by Zack Bernstein
"Cam is outstanding. Great to work with and easy to communicate with!"
We responded:
"Thank you for the wonderful review regarding Cam! Glad to hear he made your experience easy Zach! ~ Sharlene "
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Warren Cohen

December 22, 2024

5  out of  5
rating by Warren Cohen
"We moved to the Twin Cities in 2008 and Sharlene was recommended to us for our insurance needs. Sharlene and her team have been incredible to work with over the past 15 years! As our family has grown and changed, Sharlene and team have been able to guide us with changes to our insurance to keep our family secure. When our roof sustained significant storm and lightning damage, Sharlene recommend excellent contractors who completed the work on time with the highest quality. We encourage you to contact Sharlene and her State Farm team to see how they can improve your insurance experience."
We responded:
"Warren - thank you for the 5 star review. I am glad to hear you have been well cared for here at the agency from claims to changes in insurance needs. We enjoy working with your family and appreciate your business. Please reach out any time. ~Sharlene"
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Lolly Hulsing

December 16, 2024

5  out of  5
rating by Lolly Hulsing
"We lost a necklace, and also needed an auto towed. They have been so kind and prompt taking care of us. Thank to Sharlene, Cam and Mary❤️"
We responded:
"Thank you for the nice review Lolly! Happy to hear your claims went smoothly. We enjoy working with you and Doc, thank you for your business! ~Sharlene "
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Nick Oliveri

December 2, 2024

5  out of  5
rating by Nick Oliveri
"Sharlene is the best. She's highly knowledgeable and always available to help. I can't recommend her enough!"
We responded:
"Thank you very much for the great review, Nick! Being available to help our customers is the #1 goal in the office. Reach out anytime, always happy to assist and provide guidance. Thank you for your business, Nick! ~Sharlene"
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Deb Plager

November 28, 2024

5  out of  5
rating by Deb Plager
"Always very helpful in finding ways to save money"
We responded:
"Thank you for the 5 Star review Deb! Glad to hear we have been helpful making the most out of your insurance dollar. Thank you for your business and please reach out anytime. ~Sharlene "
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AJ Olson

November 26, 2024

5  out of  5
rating by AJ Olson
"We work with Mary at Sharlene's agency, she is the best! Always so knowledgeable and willing to help! Would recommend to anyone and everyone!"
We responded:
"Thank you for the review, AJ. We are happy to hear Mary is always so helpful and yes, she has a lot of insurance knowledge. We appreciate working with you and your family! Thank you for being our customer. ~ Sharlene "
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Bernie Wondra

November 12, 2024

5  out of  5
rating by Bernie Wondra
"I was recently in an accident were I was rear-ended. Sherlene Downs' team at State Farm was very supportive and helpful in handling me claim. The checked in with me the verify I was being taken cared of and getting the help I needed and answering my questions. Sharlene Downs handles all of my insurance needs. Her team also reviews my polices regularly and lets me know of policy upgrades."
We responded:
"Bernie, thank you for the wonderful review. I am happy to hear that you are receiving the kind of service you deserve. We always want our customers to feel supported and that we are here to help navigate their insurance situations. Thank you for your business over the years! ~Sharlene"
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Steve Sheldon

November 11, 2024

5  out of  5
rating by Steve Sheldon
"Haven been working with Sharlene since we moved to Chanhassen and her team has been wonderful to work with."
We responded:
"Thank you for the 5-star review Steve! We appreciate the opportunity to work with you and I am happy to hear the service has been wonderful for you. Please reach out anytime, always here to help. ~Sharlene"
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Fred Dove

November 1, 2024

5  out of  5
rating by Fred Dove
"It was a very great experience talking to State Farm Insurance agent....she let me a very detailed information with regards to the types of policies I can choose from.... It was easy for me to grasp and make a choice of my own. Great job agent S. D. Thanks"
We responded:
"Fred, thank you for the nice review! Glad to hear we made it easy for you to understand your insurance options. Insurance can be confusing so our goal is to make sure our customers understand their options so they can make the best decision for them. Thank you for doing business with us. We look forward to a long business relationship with you. ~Sharlene "
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Rosalie Jeanne

October 31, 2024

5  out of  5
rating by Rosalie Jeanne
"Great service & very knowledgeable! I’d highly recommend."
We responded:
"Rosalie, thank you for the nice review. I am glad to hear you are receiving great service. Everyone in the office works hard to deliver the excellent service that our customers deserve. Thank you for being our customer and please reach out to us anytime. ~Sharlene"
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Matthew Rosati

October 28, 2024

5  out of  5
rating by Matthew Rosati
"I switched to Stare Farm at the beginning of this year. Sharlene and her staff have been great. Not only have we saved money but we have better coverage now. I highly recommend giving Sharlene and her staff a call."
We responded:
"Matt, thank you very much for the 5-star review. It is always nice to hear that not only did we save you money but provided you better protection for your family. We appreciate your business! Please reach out anytime, we are always here to help. ~Sharlene "
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Kadie Iverson

October 25, 2024

5  out of  5
rating by Kadie Iverson
"I highly recommend this State Farm insurance agency! Their team is always ready to answer questions quickly and clearly, making the entire process easy and stress-free. They provide excellent support and guidance, ensuring I have all the information I need. If you’re looking for a reliable and responsive insurance agency, this is the place to go!"
We responded:
"Kadie, thank you for the wonderful review. I am so happy to hear working with us is easy and stress-free. We appreciate you and the opportunity to be your insurance agency! Thank you for your business. ~Sharlene"
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Peter Nester

October 24, 2024

5  out of  5
rating by Peter Nester
"Excellent service all around. Questions are always answered thoroughly and promptly. We are in good hands with the crew over at State Farm! Would recommend to anyone with insurance needs."
We responded:
"Thank you, Peter for the 5 star review! I'm glad to hear that our team has been able to provide you with the prompt and professional service you deserve. Thank you for being our customer, we appreciate your business! ~ Sharlene "
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Skip Nelson

October 24, 2024

5  out of  5
rating by Skip Nelson
"I would highly recommend State Farm, specifically Sharlene Downs and her staff to anyone either looking for insurance for the first time or if you’re looking for a new provider. Her staff goes above and beyond to explain how each policy can benefit your specific needs. They have always been there when I’ve needed them most and look forward to continuing working with them."
We responded:
"Skip, thank you for the wonderful review. We have greatly enjoyed working with you and your family over the years. We look forward to maintaining our exemplary service and are here when you need us. ~Sharlene "
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Elizabeth Kern

October 23, 2024

5  out of  5
rating by Elizabeth Kern
"Great company to work with! Very easy to get in touch with someone regarding claims or policies. Would highly recommend to anyone looking for a new agent!"
We responded:
"Elizabeth, thank you for the wonderful review. Our goal everyday is to make dealing with insurance easy for our customers by being available to help in whatever capacity they need. Thank you for your business. Please reach out anytime. ~Sharlene"
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Alexis Waldin

October 19, 2024

5  out of  5
rating by Alexis Waldin
"I have worked with Sharlene Downs and her team since 2006. I got the recommendation from my parents, who’ve worked with the team for many more years, and only have had good things to say. Sharlene and her team are thoughtful and knowledgeable. They are always willing to talk and explain things to me. I feel confident I am insured by a supportive team. I highly recommend!!"
We responded:
"Thank you very much for the wonderful review Alexis! I am happy to hear you feel supported by us with our knowledge and care. It has been a real pleasure working with your family over 30+ years. Thank you for being our customer, and please reach out anytime! ~Sharlene "
Profile photo of Tonya Dinnat

Tonya Dinnat

October 16, 2024

5  out of  5
rating by Tonya Dinnat
"The team at Sharlene Downs State Farm is amazing! They run like a well oiled machine. Always willing to assist and help find the best solutions to keep you and your loved ones safe! They work hard to maintain good customer service, integrity and honor with their policy holders."
We responded:
"Tonya, thank you so much for the kind words and 5 star review. You are right, everyone in the office works hard to service our customers and provide the best solutions. Making everyone feel like our #1 customer is the goal. We appreciate getting to work with you! ~Sharlene "
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sharon Edison

October 13, 2024

5  out of  5
rating by sharon Edison
"Great coverage and great customer service!"
We responded:
"Thank you for the 5 Star review Sharon. We appreciate the opportunity to work with your family, thank you for your business! ~Sharlene "
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Crystal Alvarez

October 10, 2024

5  out of  5
rating by Crystal Alvarez
"Sharlene is an amazing person and insurance agent. She networks, is responsive, supportive and cares deeply for her team, her customers and her community. When I reached out about launching my business she helped with our insurance needs and even helped with packaging and selling in our booth. Top notch for sure."
We responded:
"Crystal, thank you so much for your review and fun photo memory of my time at the State Fair with The Chalk Bloc. It has been inspiring to watch your business flourish. We are always happy to assist with both your business and personal insurance needs. Thank you for being one of our fabulous customers! ~Sharlene"
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Margaret Depuydt

October 10, 2024

5  out of  5
rating by Margaret Depuydt
"I have been with Sharlene A. Downs Insurance Agency, Inc for quit a few years and have worked with Sharlene and her staff on several occasions. My interactions and results are always consistently positive. Sharlene and her staff genuinely care about their customers, are extremely knowledgeable in their field, professional and friendly, and provide top-notch service. I highly recommend buying your insurance through this agency."
We responded:
"Thank you for the wonderful review, Margaret! I am glad we have been able to provide you with the knowledgeable and caring service you deserve. Thank you for being our customer, always a pleasure working with you! ~Sharlene"
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Heidi Lindstrom

October 9, 2024

5  out of  5
rating by Heidi Lindstrom
"Sharlene and her staff are so easy to work with. They are friendly, prompt, helpful and knowledgeable. She is also involved in her community. Highly recommend."
We responded:
"Heidi, thank you for the 5 star review. I'm glad to hear we provide you friendly and helpful service. And yes, I do love being involved in the community, Chanhassen has been a great place to grow my business the last 30+ years. Thank you for being our customer. ~Sharlene"
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Timothy Holmquist

October 8, 2024

5  out of  5
rating by Timothy Holmquist
"I have worked with Sharlene for years handling our insurance and it's been a wonderful experience. The personalised service by the staff members makes you feel like a family member. The agency has seasoned employees who answer questions quickly and efficiently. I also really like the Stat Farm mobile app. Easy to use, file claims, obtain roadside assistance, and get answers to questions quickly when on the road. I highly recommend Sharlene and her great staff."
We responded:
"Thank you, Tim for the fabulous review. I'm glad to know we make you feel like family! We genuinely care about our clients and always strive to provide excellent customer service. Thank you for your loyalty and glad to hear you enjoy using the SF mobile app. We think it's pretty slick too. Thank you for being our customer, Tim. ~Sharlene"
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Jeff Thomas

October 8, 2024

5  out of  5
rating by Jeff Thomas
"I have been a customer for years. Product and service have always been outstanding."
We responded:
"Jeff, thank you for your kind words and for being a loyal customer for many years. I'm glad to know you have found our product and service outstanding. We have appreciated working with your family over the years! If you ever need further assistance, don't hesitate to reach out. ~Sharlene"
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T Williams

October 7, 2024

1  out of  5
rating by T Williams
"If I could give zero stars I would. We have had so many issues with this agency. We have had issues ranging from incorrect policies to them overcharging us to finding out they cancelled coverage on one of our leased vehicles for no reason. The final straw was finding out they failed to add collision coverage to our daughter’s financed vehicle. She filed a claim after getting into a crash thinking everything was fine because she had coverage and came to find out it was never added. She now owes 10k on a totaled vehicle meanwhile they’re trying to cover up their mistakes. My favorite part is that they offered to add collision to her vehicle AFTER her crash as if that was going to help when her vehicle was already totaled. Beware, If you use this agent get EVERYTHING in writing for every single change you make. We will be switching agents as we should have long ago after the first mistake."