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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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John Kragthorpe

April 25, 2026

5  out of  5
rating by John Kragthorpe
"Mary is my agent and she helped me with all my concerns about the insurance. Always available to answer my questions. She's the best and I know I'm in safe hands . Her kindness has been most appreciated. Monica"
We responded:
"Monica, thank you so much for taking the time to leave such a lovely Google review. I’m really glad to hear that Mary was able to help with all your insurance questions and that you felt supported throughout the process. It means a lot to us to know her kindness made a real difference. Reach out anytime, we are here to help! ~ Sharlene "
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Lynne Forrest

April 21, 2026

5  out of  5
rating by Lynne Forrest
"I’ve worked with the Sharlene Downs agency for decades and wouldn’t go anywhere else. They know me, know my needs, are extremely responsive and always very personable."
We responded:
"Lynne, thank you so much for the kind words! We’re honored to have worked with you for all these decades, time flies! Knowing our customers and being there when you need us is exactly why we do what we do. We look forward to many more years together! Reach out anytime and thank you for your business. ~ Sharlene"
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Dave Schacht

April 20, 2026

5  out of  5
rating by Dave Schacht
"Sharlene and her team have provided us great insurance coverage and service for our house, cars, snowmobiles and boat for the many years we have been with them. I highly recommend Sharlene and her team for all of your insurance needs."
We responded:
"Thank you for your continued trust and kind words Dave and Kelly! We’re grateful to have the opportunity to provide coverage for your home, vehicles and all the toys over the years! Your recommendation means a great deal to us. If you ever need anything, please don’t hesitate to reach out. We’re always here to help. ~ Sharlene"
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Koleen Knudten

April 20, 2026

5  out of  5
rating by Koleen Knudten
"Sharlene Downs from State Farm in Chanhassen, Minnesota has the best staff. They always get back to me immediately. Sharlene and her staff answer all of my questions quickly and let me know how I can save on my policies. I would highly recommend her agency."
We responded:
"Koleen, thank you so much for your kind words and for taking the time to leave such a wonderful review! You and your family have been customers for a long time. We’re glad to hear that you’ve received prompt and helpful service, and that your questions have been answered quickly. It’s always our goal to help you save on your policies while providing excellent support. Your recommendation means a lot to us! Reach out anytime, always here to make your insurance life easy. ~ Sharlene"
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David Hoiriis

April 16, 2026

5  out of  5
rating by David Hoiriis
"We have been Sharlene Downs agency customers for a little over 10 years for our home, cabin, multiple cars and boats. Cam is our insurance guru but all the people in the office have been friendly, knowledgable, responsive and incredibly efficient. We have never needed more than a short phone call to resolve a question, renewal or claim no matter who picks up the phone. They have also been proactive with periodic reviews and suggestions. Simply exquisite service, which has become increasingly rare. ."
We responded:
"Thank you so much David for your kind words! We're thrilled to hear that Cam and the entire team have provided you with friendly, knowledgeable, and efficient service. It's great to know that your questions, renewals, and claims have been handled promptly, no matter who you speak with. We truly believe in proactive communication and are glad our periodic reviews and suggestions have been helpful. Your trust means a lot to us, and we’re honored to provide you with the kind of service that feels "simply exquisite." We look forward to continuing to support your insurance needs for your cabin, multiple cars, and boats! Reach out anytime. ~ Sharlene"
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Cindy Yokiel

April 16, 2026

5  out of  5
rating by Cindy Yokiel
"Sharlene Downs has been my insurance agent for 38 years. The service is fantastic and her employees are very capable and professional."
We responded:
"Cindy, thank you so much for the kind words! It has been an absolute honor to serve as your insurance agent for the past 38 years. Clients like you are the reason we love what we do. I’ll be sure to share your compliments with the whole team—they’ll be thrilled to hear it! Reach out any time. ~ Sharlene"
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lm

March 7, 2026

5  out of  5
rating by lm
"Excellent insurance agents: constantly helpful and timely responses. Best of all, it's a pleasure to do business with such nice people!"
We responded:
"Thank you very much for the thoughtful 5 Star review. We appreciate the opportunity to work with your and everything is better when working with nice people! Please reach out or stop in the office anytime. ~ Sharlene"
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Jerry Jablonski

January 29, 2026

5  out of  5
rating by Jerry Jablonski
"Always a pleasure working with the people at this agency."
We responded:
"Thank you, Jerry. It is a real pleasure working with your family and we appreciate the opportunity to handle your insurance. Please reach out to us anytime, we are here to make insurance easy for you. ~ Sharlene "
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Jean

January 20, 2026

5  out of  5
rating by Jean
"Sharlene and her State Farm team—Mary, Cam, Julie, Ashley, and Sydney—are efficient, thorough, and an absolute pleasure to work with. You really experience the care and attention they give to each client, making the process smooth and worry-free."
We responded:
"Thank you, Jean for the 5 Star review! Glad to hear we makes insurance a pleasure. Easy, smooth and worry-free is always our goal. Thank you for taking the time to share your experience with us. Reach out anytime. ~ Sharlene"
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Thomas Segar

December 15, 2025

5  out of  5
rating by Thomas Segar
"Always friendly and efficient service on our accounts. Thanks"
We responded:
"Thank you, Tom. It has been a pleasure working with you and Janice and getting to know you both. We appreciate your business and look forward to more years of working together. Reach out anytime. ~Sharlene"
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sean campbell

December 14, 2025

5  out of  5
rating by sean campbell
"Had a very good experience working with Cam and would highly recommend him to any friend or family member"
We responded:
"Thank you for the great review about Cam. We appreciate your feedback Sean and are happy to hear you would recommend Cam to friends and family. Our goal is to make insurance in your life easy. Thank you for being our customer and reach out to us any time. ~Sharlene"
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Kyndal Swearegene

December 3, 2025

5  out of  5
rating by Kyndal Swearegene
"Cam Hufendick is amazing to work with! He is always easily available and will take the time to explain your policy details in depth to make sure you have a clear understanding of your coverage and that you are always taken care of. I highly recommend going to him with your insurance needs!"
We responded:
"Awesome review Kyndal, thank you for sharing your experience with Cam here in the agency. We have enjoyed partnering and growing with you and your family and look forward to many more great years. I will make sure to share your review with Cam. Reach out anytime. ~Sharlene"
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ray

December 2, 2025

5  out of  5
rating by ray
"What a great team! Everyone is extremely friendly, and very responsive. The customer service is unmatched, I highly recommend!"
We responded:
"We really appreciate 5 Star reviews Ray, thank you! We greatly value your feedback and will continue to maintain top- notch customer service. Thank you for being our customer, reach out any time. ~Sharlene"
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Jennifer Lowry

December 1, 2025

5  out of  5
rating by Jennifer Lowry
"Highly recommend!! I wouldn’t trust anyone else with my insurance needs."
We responded:
"Jen, thank you for the 5 Star review. We really enjoy working with you and JT and look forward to continuing our partnership. Reach out anytime, always here to help. ~Sharlene"
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Leah Tessmer

November 27, 2025

5  out of  5
rating by Leah Tessmer
"I have had the pleasure to work with Mary on numerous occasions and she always knows the answers to my questions and on the rare occasion she doesn't she finds out and gets back to me promptly. Sharlene has a great crew in her office and the customer care is top notch!"
We responded:
"Thank you so much for your kind words, Leah! We're glad to hear that Mary has been consistently helpful and quick to follow up whenever needed. Our goal every day is to provide top-notch customer service and support to our customers. We look forward to continuing to work with your family! Reach out anytime. ~Sharlene "
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Neil Engler

November 26, 2025

5  out of  5
rating by Neil Engler
"This has been a great agency to work with because they truly want the best for the people they represent."
We responded:
"Thank you for the excellent review, Neil. Glad we have been "Like a Good Neighbor" to you. Reach out anytime. ~Sharlene"
Profile photo of Becky Mittelstaedt

Becky Mittelstaedt

November 21, 2025

5  out of  5
rating by Becky Mittelstaedt
"Sharlene and Cam are awesome!! It was such a smart move to make the switch to working with them. Not only are we saving money, we also have better coverage!"
We responded:
"Becky, thank you so much for your kind words! We're thrilled to hear that working with us has been such a positive experience and that you're enjoying both the savings and improved coverage. It's always our goal to provide the best service possible, and your feedback means a lot to us! If you ever need anything else, don’t hesitate to reach out, we're here for you. ~Sharlene "
Profile photo of Cam Hufendick

Cam Hufendick

November 21, 2025

5  out of  5
rating by Cam Hufendick
"The absolute best! If you are in the market for insurance this is the place to go."
We responded:
"Being the best is always what we strive for Cam. Thank you for the 5 Star review, we appreciate the opportunity to work with you. ~Sharlene"
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Abraham Sanchez

November 21, 2025

5  out of  5
rating by Abraham Sanchez
"Great service. Great people. The best in the business."
We responded:
"Thank you for your fantastic review, Abe. We have really enjoyed working with you and your family over the years. Thank you for your business and please reach out anytime. ~Sharlene"
Profile photo of Brandon Melz

Brandon Melz

November 20, 2025

5  out of  5
rating by Brandon Melz
"I have auto and home insurance with Sharlene Downs. They have excellent customer service and they are always available to review my policies to make sure I have the correct coverage we need!"
We responded:
"Thank you so much for your kind words, Brandon! We're thrilled to hear that we have been helpful in ensuring your coverage meets your needs. We appreciate your trust and loyalty! Please reach out anytime. ~ Sharlene"
Profile photo of Jonathan Rollier

Jonathan Rollier

November 20, 2025

5  out of  5
rating by Jonathan Rollier
"Always a pleasure working with the people here, especially Mary. Very responsive, including through email, getting quotes and adding coverage is handled quickly, and the communication is friendly and efficient."
We responded:
"Thank you for your wonderful feedback and 5 stars, Jonathan! Happy to hear that Mary, in particular, has provided you with such responsive and helpful service. We appreciate your continued trust and please reach out any time. ~Sharlene"
Profile photo of Adam Alexander

Adam Alexander

November 19, 2025

5  out of  5
rating by Adam Alexander
"Sharlene and team have been a treat to work with. Professional, knowledgeable, and always willing to go the extra mile!"
We responded:
"Thank you for the 5 Star review Adam! We are here to make insurance easy. When you're in Chanhassen next, swing by for a fresh sleeve of State Farm golf balls. ~Sharlene"
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Jennifer JJ Schaidler

November 13, 2025

5  out of  5
rating by Jennifer JJ Schaidler
"This agency is so responsive and helpful. I would highly recommend them!"
We responded:
"Jen, thank you not only for the review but for your business over the years. We appreciate your loyalty! Reach out anytime. ~Sharlene"
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Ray Wood

September 26, 2025

5  out of  5
rating by Ray Wood
"Extremely friendly and helpful"
We responded:
"Thank you for the 5-star review Ray! We appreciate the opportunity to work with your family and look forward to future insurance discussions. Please call or stop by the office anytime. ~Sharlene "
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Krag Swartz

August 27, 2025

5  out of  5
rating by Krag Swartz
"Sharlene Downs and her team deliver services and products in a consistently professional, friendly and respectful way. And customer service is hallmark for this agency. Sharlene and her team build customer relationships. It’s created a 30+ year connection with me. Here are two examples: In 2014 my home burned two weeks before Christmas. State Farm was stellar in providing disaster relief immediately. Sharlene even met the mail man at our shuttered home for a Christmas present for my daughter. Add resourceful and caring to Sharlene’s attributes. Fast forward to today: Sharlene was great council this morning as she guided me through a review of my insurance file making certain it was current and met my expectations and realities. I highly recommend the Sharlene Downs Agency."
We responded:
"Thank you Krag for the glowing review. Working with your family over the 30+ years has been wonderful and the opportunity to assist at a time when the unexpected happens is when we get to deliver on our promise and be "Like a Good Neighbor". It was my pleasure assisting with your daughters Christmas present! We appreciate you being our customer and look forward to many more years! ~Sharlene"